luckygame's customer service is available seven days a week, twenty-four hours a day — nights and holidays included. There are three ways to get in touch:
- Live Chat: The fastest option. Look for the chat icon at the bottom right of any luckygame page. An agent typically connects within 2–5 minutes.
- Email: support@luckygame-baji.com — best for detailed issues or sending documents. Responses typically arrive within 2–6 hours.
- Support ticket: Log in and open a ticket from the "Support" section — ideal for tracking complex issues.
The minimum bet amount on luckygame varies depending on the game type:
- Sports Betting (cricket, football, and more): Minimum ৳10 per bet.
- Live Sports Betting: Minimum ৳20 — because odds can change quickly.
- Slot games: Minimum ৳1 per spin (varies by game).
- Live Casino (Baccarat, Roulette, Blackjack): Typically starting from ৳50.
- Virtual Sports: Minimum ৳10.
An accumulator (also known as a parlay or combo bet) combines multiple matches or events into a single bet. Your entire stake rolls over to the next selection if each leg wins, multiplying the odds along the way. Example:
- Match 1 odds: 1.80 × Match 2 odds: 2.00 × Match 3 odds: 1.50 = Total odds 5.40
- Win ৳540 on a ৳100 bet
- Add your first selection to the bet slip — it saves automatically
- Keep adding selections one by one — the count on your bet slip will increase accordingly
- Select the "Accumulator" or "Combo" tab on your bet slip
- Enter the amount and confirm
luckygame keeps your data and funds protected across multiple layers of security:
- 256-bit SSL encryption: Your data is protected with bank-grade encryption during transfer — it cannot be read by any third party.
- Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
- Two-factor authentication (2FA): An OTP is required every time you log in from a new device.
- Segregated funds: Member funds are kept separate from the company's operational funds.
- Privacy Policy: Your information is never sold or shared with third parties.
KYC (Know Your Customer) verification is not mandatory for small deposits on luckygame, but it is required for large withdrawals and to access high-roller benefits. Required documents:
- Proof of identity (any one of the following): National ID (NID), passport, or driving licence.
- Proof of address (any one of the following): Utility bill (electricity/gas) or bank statement — dated within the last three months.
- Selfie with your phone: In some cases, you may be asked to take a selfie while holding your ID.
- Log in and go to Profile Settings, then open the "Verification" or "KYC" section
- Upload photos or scans of the required documents
- Submit — verification is usually completed within 24–48 hours
- Once approved, you'll receive a notification by email or SMS
With luckygame's referral program, both you and your friend get rewarded when you bring them on board. Here's how it works:
- Get your referral code: Log in and go to your profile or the "Promotions" section to find your unique referral code.
- Send to your friend: Share the code with your friend. When they register, they'll enter your code in the referral code field.
- Friend's first deposit: When your friend makes their first deposit, you'll receive a referral bonus — and your friend gets an extra bonus too.
- Bonus amount: Current referral bonus details On the promotions page Provided — amounts are updated from time to time.
Withdrawing on luckygame is straightforward. Here are the steps:
- Log in and navigate to the "Payment" or "Withdrawal" section.
- Choose your method — bKash, Nagad, Rocket, or Bank Transfer.
- Enter the amount — minimum withdrawal is ৳500.
- Confirm your registered mobile number or bank account number.
- Confirm with OTP.
- bKash/Nagad/Rocket: Typically within 1–4 hours, and no longer than 24 hours.
- Bank Transfer: 24–72 hours (accounting for bank processing time).
- Crypto: 1–3 hours, subject to network confirmation.