Luckygame Privacy Policy – Learn How Your Data Is Protected

1. Introduction & Scope

Luckygame (luckygame-baji.com) places the highest importance on user privacy. This privacy policy explains what data we collect, why we collect it, how it is used, and what rights you have.

This policy applies to luckygame's website, mobile app, and all digital services. By using our platform, you agree to the terms of this policy.

2. What Information We Collect

2.1 Information Provided at Registration

The following information is collected when you create an account:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — unreadable by anyone)
• Optional: Address & Occupation

2.2 KYC Verification Timeline

The following information may be requested to verify your identity before large transactions:

• Photo of National ID or Passport
• Selfie or live face verification (where applicable)
• Bank Account or Mobile Banking Details

This information is used for verification purposes only — nothing else.

2.3 Automatically Collected Information

Certain information is collected automatically while you use the platform:

• IP Address & Device Type
• Browser Information & Operating System
• Login time and location (for security purposes only)
• Time spent on each page of the platform

3. How Your Information Is Used

Collected data is used solely for the following purposes:

• Service Delivery: Ensuring account management, payment processing, and gaming services
• Security: Preventing Fraud and Unauthorized Access
• Support: Dispute Resolution & Complaint Handling
• Notice: Important updates, payment confirmations & promotions
• Improvement: Anonymous analytics to improve the platform experience
• Legal Obligations: Mandatory reporting to regulatory authorities

Where your data is used for marketing purposes, you may give consent in advance and withdraw it at any time.

4. Data Sharing Policy

Luckygame does not share your personal data with third parties. However, there are a few limited exceptions where sharing is legally required or essential to deliver the service:

4.1 Authorized Third Parties

• Payment Processors: Minimal data is exchanged with bKash, Nagad, Rocket, and banks solely to verify transactions
• KYC Verification Provider: Data is shared with regulated and contracted agencies solely for identity verification purposes
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority

4.2 Who We Never Share Your Data With

• Advertisers or Marketing Companies
• Data Brokers or Information Traders
• Any other gaming platform or competitor
• Social Media Platforms

5. Data Protection Methods

Luckygame uses multiple layers of security to protect your information:

5.1 Technical Security

• 256-bit SSL/TLS Encryption — For all data transfers
• AES-256 Encryption — For stored sensitive data
• Two-Factor Authentication (2FA) — an extra layer of security for your account
• Firewall & DDoS Protection
• 24/7 Security Operations Center Monitoring

5.2 Organizational Security

• Only authorized personnel may access specific data
• All staff are required to sign a data confidentiality agreement
• Regular security training is conducted
• Annual Third-Party Security Audit

6. Data Retention Periods

Luckygame does not retain data beyond what is necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of active account use and up to 5 years after closure (as required by law)
• Transaction Records: 5 years — as required by financial regulatory authorities
• KYC Documents: Up to 2 years after verification, then securely deleted
• Login Logs: 90 days — for security monitoring purposes
• Support Chat: 1 Year — For service quality assurance

Once the retention period expires, data is securely deleted through automated systems — not manually.

7. Your Rights

As a luckygame member, you have the following rights over your personal information:

Requests to exercise any rights are typically processed within 30 business days.

8. Cookie Policy

Luckygame uses cookies on its website. Cookies are small text files stored in your browser. We use three types of cookies:

• Essential Cookies: Required for the platform to function — maintains login sessions, saves language preferences, and so on. These cannot be disabled.
• Functional Cookies: Remembers your preferences — such as your favorite games. Disabling these may slightly reduce your experience.
• Analytics Cookies: Anonymized usage data is collected and used to improve the platform. This is subject to your consent.

You can delete or block cookies at any time through your browser settings.

9. Policy Changes

Luckygame may update this Privacy Policy when necessary. For any significant changes:

• You will be notified by email or SMS at least 14 days before any changes take effect
• Updated policies will be presented for acknowledgment upon login to the platform
• Previous versions will be archived and available upon request

Minor changes, such as spelling corrections or clarifications, may be made without prior notice.

10. Contact & Complaints

For any privacy-related questions, complaints, or requests, please contact us at the address below:

We will respond to your complaint within 3 business days and aim to resolve it within 30 business days.

Privacy Policy Details

Protecting personal information online is now one of the most critical concerns for users everywhere. Many people in Bangladesh are still hesitant to share their details on online platforms — and that hesitation is completely understandable. Not every platform takes data protection equally seriously. luckygame does.

The information you provide when registering with luckygame — your name, mobile number, and email — is strictly protected. Passwords are never stored in plain text. Our system converts passwords using one-way hashing, which means even our own staff cannot see your password.

A note on financial information. When you make a payment via bKash, the transaction details are exchanged between luckygame and bKash through an encrypted channel. Your bKash PIN or password is never shared with luckygame — payments are processed directly through bKash's own system via the payment gateway.

Many users ask — why is login history or device information collected? The purpose is to protect your account. For example, if someone logs into your account from an unfamiliar country, our system detects that anomaly immediately and alerts you. Without IP addresses and device data, this level of protection simply would not be possible.

KYC is worth addressing directly. Many users hesitate to submit a photo of their national ID. At luckygame, KYC documents are stored in a separate encrypted storage system — not directly linked to the main database. Once verification is complete, the original document image is no longer used; only the verified status is recorded. After the designated retention period, the document image is permanently deleted.

Receiving promotional emails or SMS is entirely optional. During registration, you can choose which types of messages you want to receive. If you change your mind later, you can opt out of any marketing communications from your profile settings — it only takes one click.

To close on this — luckygame's privacy policy is not a legal formality. It is a genuine commitment. We believe that a sustainable platform can only be built on the trust of its members. Your data is the most valuable thing entrusted to us, and we protect it accordingly.